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FAQ

Reach out to us via any of our contact channels and we will gladly assist you. 

Firstly, please accept our apoligies. Please contact us via any of our contact channels & one of our support team will assist you.

For Voltanic Kits, you should connect your solar panels in series if you are using an MPPT controller. If you are using a PWM controller then you must connect the panels in parallel using a Y connector.

You should receive your order within 2-3 business days from the date your order is placed. Orders received before 12 noon will be processed on the same day. After making your purchase, you will receive a tracking number via email. If your order hasn’t arrived within the estimated delivery times, please contact our support team at support@voltanic.solar.
To track your order please visit our tracking page and input your tracking details. If you have any problems please contact our friendly support team at support@voltanic.solar.

If this happens to you, don’t worry. Simply email us as soon as possible and we will try our best to rectify the issue as soon as possible. If your order has already entered the shipping process, we won’t be able to stop it and you will be responsible for costs associated with returning the items to us.  

Yes but if the item has been already processed you will need to return it to us.

We hope you are happy with your purchase. However if for any reason you are not happy, you have within 14 days from the date of purchase to issue a return request. Once requested, simply return your items to us and receive a full refund or exchange. Please see our refunds and return policy for more detail.

All Voltanic Panels come with 12 year material and craftmanship warranty as well as an industry leading 30 year output power guarantee. This means that we guarantee that the panel will produce 80% of it’s power rating after 30 years. If not, we’ll give you a new one. You can read the terms here.

Feel free to contact us via email at support@voltanic.solar or fill out our form here. 

To check your order details and the status click here and fill in your Order Number and email. 

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